What Sets Us Apart
LegalShield is one of the oldest and most experienced providers of legal service plans in the United States. Not only have we built an impressive network of quality Provider Law Firms, we have implemented the most effective, time-tested method of delivering top-rate services. While we have an extensive referral network securely in place, we have chosen to provide services primarily through a provider network of reputable firms across the country. Because we are their largest client in most cases, our Provider Law Firms have a significant incentive to keep our members satisfied. Their continued receipts of the monthly per capita require that they meet rigid standards of service and receive high marks from our members on the surveys and monthly evaluations we send. When one of our members calls, the law firm is receiving a call from one of their largest clients: it makes sense that a firm receiving significant compensation from one client would treat that client as their first priority. The alternative — paying a large number of firms on a fee-for-service basis— simply does not provide the same incentive for quality services.
Attorney Letter #1 - On a trip back home from Las Vegas, Delta airlines damaged my wife’s luggage (numerous tears & and a missing wheel) and broke my wife’s blowdryer. When we spoke to Delta customer service, they said their policy is not to replace damaged baggage. We had our provider law firm draft an attorney letter and faxed it to Delta Airlines’ legal counsel. Within a week, we received two separate checks in the mail: one for $50 for my wife’s broken blowdryer and another for $75 to replace my wife’s damaged luggage. Attorney Letter #2 - We bought a Magic Chef refrigerator for one of our rental properties that had a compressor that died 8 months after purchasing it from Home Depot. Home Depot & Magic Chef denied responsibility, stating we did not purchase their extended warranty. We contacted our provider law firm, who drafted and sent an attorney letter to both Magic Chef & Home Depot, requesting reimbursement for refrigerator and our tenant’s spoiled food as result of the faulty compressor. 6 weeks later, we received two checks in the mail: one for $308.12 to replace refrigerator and another check for $60 to reimburse our tenant for spoiled food. It’s amazing how corporate policies become simple misunderstandings with reimbursement checks attached, simply by sending attorney letters, which didn’t cost us a penny more than our $24 monthly subscription! Thank you LegalShield!!
Seek help early. By the time it occurs to you that legal advice may be needed, it probably is. The earlier you seek help, the more options you and your Provider Law Firm will have and the greater your chances of eliminating the problem altogether. Preventive law works. Establish clear ground rules. A good relationship with your Provider Law Firm depends on good communication and a firm understanding of your respective needs and responsibilities. Nothing breeds misunderstandings more than assumptions. Be clear about what you want. Ask questions and listen to the answers. Your Provider Law Firm should listen carefully to you as well. They should clearly explain your options and discuss a timetable. Respect your Provider Firm’s judgment. Your Provider Law Firm is working with you in mind and should not make any important decisions without discussing them with you. You must, however, respect their judgment and allow them to do their job. Remember that the law does not always allow a resolution to your problem in a way that is completely satisfactory to you. Allow your Provider Law Firm to be an intermediary between you and a third person. It is not always necessary to take a case to court. Trials are costly, and sometimes the solution may be reached amicably without going to court. What level of contact will I have with my Provider Law Firm? Some people want “yes or no” answers; others want full explanations. Some clients want their Provider Law Firm to do everything and just tell them when it’s done. Be sure to discuss what level of contact you want. Your Provider Law Firm will give you legal advice but cannot advise you accurately if you do not follow the advice given. Keep the lines of communication open.
What should I expect if my case requires representation? If, based on the consultation, it is determined that your matter requires representation, you may be required to pay a retainer fee for services beyond contract benefits. This applies to all pre-existing conditions as well as for assistance and/or representation not fully covered under your contract. Keep in mind that in certain states and provinces a judge fines and penalizes the lawyer and his or her client for frivolous cases. What should I do if things don’t seem to be going well with my case? If the legal matter isn’t going the way you expected, if nothing seems to be happening, if you don’t understand what is happening, speak up. Call your Provider Firm if you want more information. Also, let the Home Office know about the situation and we will be happy to assist you.
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