Keene Systems, Inc.
We’re a 30-year-old boutique software consulting firm in New Hampshire with a staff of 30+ developers. We employ a wide range of technologies & serve many industries. We make companies more efficient by writing custom web software to improve manual processes and better manage operations. We develop software to manage things like Customer Data, Billing, Time Tracking, Inventory, Compliance, Reporting, Operations & Complex Process Workflows. We develop custom software vs. one-size-fits-all, off-the-shelf software that doesn’t meet a company’s unique needs. See:
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Frequently asked questions
What is your typical process for working with a new customer?
Initial Phone Call with Lance Keene
Develop Requirements & an Estimate
Approve Estimate and Start Woek
Develop, Meet & Refine
Test, Accept and Deploy
Maintain & Expand
What education and/or training do you have that relates to your work?
We have been in business for 30 years and Lance Keene, the founder of Keene Systems, has 40 years’ experience in custom software development. Over the course of his career he and his team have written software for companies such as Mack Trucks, Bayer, Calvin Klein, Hershey, IBM, Kimberly Clark, Lindt, Sara Lee, Pfizer, BAE, L'oreal, Ocean Spray, Dana Farber, Tootsie Rolls, Guiness, Texas Instruments, and CVS. (see full client list: http://www.keenesystems.com/Company/ClientList.aspx)
Do you have a standard pricing system for your services? If so, please share the details here.
We work on an hourly basis after first defining a scope of work.
How did you get started in this business?
Lance Keene started writing software in high school in the 1970s. Then went into the Army as a programmer. Then got a degree in computer science from Florida Institute of Technology. In his 3rd year, 1987, he founded Keene Systems, Inc. and now has more than 40 employees.
What types of customers have you worked with?
We have developed software for some of the most prestigious companies in the world:
NSTAR Electric & Gas
Mary Kay Cosmetics
Calvin Klein Cosmetics
Sara Lee Bakery
ormel Foods Corporation
J.M. Smucker Company
Ocean Spray Cranberries
Tootsie Rolls Industries
McCormick & Company
Birds Eye Vegetables
Pontiac Foods (Kroger)
Dartmouth-Hitchcock Medical Center
Dana Farber Cancer Institute
Caritas Christi Health Care
Pfizer Animal Health
Ciba Self Medication
Mohawk Fine Papers
Haley & Aldrich
State Street Research
Informa Global Markets
Mass. Division of Insurance
Mass. Board of Medicine
Describe a recent event you are fond of.
On Oct 4, 2017, after 17 years of work I finally poured the footings for the medieval castle I am building. See: http://www.KeeneCastle.com
What advice would you give a customer looking to hire a pro in your area of expertise?
Ask how long have you been in business?
How many employees?
What types of systems do you develop?
Are your billing rates typically lower than typical Boston rates?
What questions should customers think through before talking to pros about their needs?
Have you written a requirements document or at least have a to do list?