DotSight Solutions

With new customers, we introduce ourselves and we jump right into it. We discuss with them what problems they're having and what solutions they've attempted. Depending on where the conversation goes will dictate how we handle the customers' needs

While I have a B.S. in Engineering and have been working as a Computer Engineer since 2010, all my knowledge regarding computer repair and IT consulting is self-taught. I understand that it takes a combination of technical skill AND customer relations to get the job done right

Our labor pricing consists of our time to diagnose and repair the machine. Our parts pricing consists of quality products that are proven to last. We don't use third-party parts that are potentially hazardous to install on the machine, such as power adapters and batteries. We do our best to only use OEM Genuine parts (when reasonably available). Our standard rate for General/IT services that are not fitted into a particular category of work is $50/hour. Lastly, we charge $50 diagnostics. If the customer elects to get the repair done, we waive the $50 diagnostic fee. We also send out a dedicated technician to your home or office location for a $50 fee (within a 25-mile radius of our main office). This fee is a non-refundable fee that goes straight into the cost of getting a technician out to your site

Since grade school, I always gravitated towards troubleshooting and attempting to fix things. Yes, I broke a lot of things during my childhood; however, it seems like that was the blessing in disguise. I learned the in's and out's of everything I repaired or upgraded. Over the years, I'd figure out ways to improve the things we know and use every day, such as computers and tech equipment. I've always had a desire to make things run more efficiently and I've always attempted to create long term solutions with all things tech

I've worked with all kinds of customers. Customers such as families, students and small businesses that range anywhere from 1 to 30 employees

Recently, I've been educating myself on all things MacBook. I've noticed a huge demand for Apple users who are having a tough time paying the high premiums that the Apple Store offers to get simple things repaired. Every Apple consumer I've dealt with always feels like they have no choice but to get their machine repaired by Apple directly. I've spent the last two years educating myself with alternative repair options for my Mac clients. Today, my two technicians and I are able to take on the toughest of jobs, including liquid spill logic board repairs and Retina display replacements

Don't always go for the cheapest. Your IT equipment such as your computer or your data is something you interact with on a daily basis. Similar to a car, sometimes we need to emphasize more on the quality of customer service rather than the repair itself. A lot of local repair shops have the technical knowledge to fix your computer; however, very few businesses out here will keep your best interests at heart

Whenever we have a client inquire about repair services or purchasing a replacement machine, we always encourage our customers to share with us what type of work they use the machine for (i.e. business, social networking, engineering, medical, university courses, etc.). Often times, we find our customers are paying an outrageous price for a computer only to find out their daily workload consists of basic productivity tasks that don't require much computing power