DotSight Solutions

DotSight Solutions

3 employees
5 years in business

About this pro

Hey Everyone! Thank you for considering my company, DotSight Solutions, as a potential solution to your IT infrastructure and computer repair needs. I'd say I'm a great choice because I do this purely out of a love for the game. I've been doing computer repair and IT consultation since grade school. I'm a NOVA native, born and raised. I'm extremely passionate about customer service and putting a smile on a client's face. Every client I've ever dealt with, I've maintained a friendship with. I treat all my clients like I do family. I never pressure my clients into buying anything we offer. I respect my clients' right to decide on things however they feel. At DotSight Solutions, feel comfortable knowing that you are getting the best solution.

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Fairfax, VA 22030
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What is your typical process for working with a new customer?

With new customers, we introduce ourselves and we jump right into it. We discuss with them what problems they're having and what solutions they've attempted. Depending on where the conversation goes will dictate how we handle the customers' needs

What education and/or training do you have that relates to your work?

While I have a B.S. in Engineering and have been working as a Computer Engineer since 2010, all my knowledge regarding computer repair and IT consulting is self-taught. I understand that it takes a combination of technical skill AND customer relations to get the job done right

Do you have a standard pricing system for your services? If so, please share the details here.

Our labor pricing consists of our time to diagnose and repair the machine. Our parts pricing consists of quality products that are proven to last. We don't use third-party parts that are potentially hazardous to install on the machine, such as power adapters and batteries. We do our best to only use OEM Genuine parts (when reasonably available). Our standard rate for General/IT services that are not fitted into a particular category of work is $50/hour. Lastly, we charge $50 diagnostics. If the customer elects to get the repair done, we waive the $50 diagnostic fee. We also send out a dedicated technician to your home or office location for a $50 fee (within a 25-mile radius of our main office). This fee is a non-refundable fee that goes straight into the cost of getting a technician out to your site

How did you get started in this business?

Since grade school, I always gravitated towards troubleshooting and attempting to fix things. Yes, I broke a lot of things during my childhood; however, it seems like that was the blessing in disguise. I learned the in's and out's of everything I repaired or upgraded. Over the years, I'd figure out ways to improve the things we know and use every day, such as computers and tech equipment. I've always had a desire to make things run more efficiently and I've always attempted to create long term solutions with all things tech

What types of customers have you worked with?

I've worked with all kinds of customers. Customers such as families, students and small businesses that range anywhere from 1 to 30 employees

Describe a recent event you are fond of.

Recently, I've been educating myself on all things MacBook. I've noticed a huge demand for Apple users who are having a tough time paying the high premiums that the Apple Store offers to get simple things repaired. Every Apple consumer I've dealt with always feels like they have no choice but to get their machine repaired by Apple directly. I've spent the last two years educating myself with alternative repair options for my Mac clients. Today, my two technicians and I are able to take on the toughest of jobs, including liquid spill logic board repairs and Retina display replacements

What advice would you give a customer looking to hire a pro in your area of expertise?

Don't always go for the cheapest. Your IT equipment such as your computer or your data is something you interact with on a daily basis. Similar to a car, sometimes we need to emphasize more on the quality of customer service rather than the repair itself. A lot of local repair shops have the technical knowledge to fix your computer; however, very few businesses out here will keep your best interests at heart

What questions should customers think through before talking to pros about their needs?

Whenever we have a client inquire about repair services or purchasing a replacement machine, we always encourage our customers to share with us what type of work they use the machine for (i.e. business, social networking, engineering, medical, university courses, etc.). Often times, we find our customers are paying an outrageous price for a computer only to find out their daily workload consists of basic productivity tasks that don't require much computing power

Services offered

Computer Repair Services Data Recovery Services IT Consultants Network Administrators